Prepared for
Pacific Gas and Electric
Pacific Gas and Electric
Pacific Gas and Electric
Before the wind comes up, Evocanda calls every home in the zone, in the language they speak, and asks the one question a text cannot: can you get out on your own, and do you have power for the machine you depend on.
Our founder recorded this for one room: yours. Press play. By the end you will know exactly what we do, what it costs, and why nobody else on earth is doing it.
No hardware. No app to download. It uses the phone they already answer.
A shutoff is a medical event for these customers. The difference between a warning and a countdown is whether anybody knows how many hours they have. Today nobody does. And when a Medical Baseline customer does not confirm your notification, your own protocol sends a person to knock on the door. This hands that crew a shorter list, sorted by battery hours.
After a bad day the question is never what you sent. It is what you did with what you learned. This is the document that answers it.
The same layer runs on hurricanes, floods, chemical incidents and any hazard where somebody has to reach everyone fast and know who answered. California is where it gets proven.
Fountaingrove and Coffey Park are suburban streets, not remote forest. The people who could not get out were on ordinary blocks with ordinary addresses. You had every one of those addresses. What you did not have was who answered.
You already have to reach these people. Access and Functional Needs rules and the Medical Baseline program exist precisely because some customers cannot act on a text message. Today the record shows what you sent. It cannot show who answered.
all feasible and appropriate attempts to notify customers of a de-energization event prior to performing de-energization
It starts as a duty to attempt. It has applied to every California electric utility since 2018.
Resolution ESRB-8must develop notification strategies for access and functional needs populations up to and including in-person notification
The same Appendix asks the utilities to strive for a positive/affirmative notification strategy, and names the population it is for: customers on medical baseline tariffs who depend on electricity for life sustaining services.
Decision 19-05-042identify assistance (including evacuation plans) required by current and potentially eligible medical baseline customers during de-energization events
Not tell them. Identify what they need. That is a question, asked per household, and it has an answer only if someone is listening for it.
Decision 20-05-051The number of customers notified in comparison to the number of customers de-energized
The post event report puts the two numbers side by side. Notified counts what went out. Everything this page is about lives in the distance between that column and the people who actually picked up.
Decision 21-06-034Read from the decisions themselves, not from summaries, on August 24, 2026. Each guideline remains in effect on its own terms: Phase 2 adopted its guidelines in addition to Phase 1 and ESRB-8, and Phase 3 did the same again. Nothing here is a statement about any utility's compliance.
It is the same record whether the event is a shutoff, an evacuation, or a restoration check. One artifact, defensible, in your hands before the wind comes up.
No hardware. No app. No new system of record. You draw the zone you already draw, and we hand back the two lists.
Every program on this page is the same infrastructure pointed at a different problem. Pilot one, and the marginal cost of the next four is a routing rule.
This is the screen your storm room sees while the calls are in flight. Live, per address, in seven languages, with the two lists assembling in real time.
Console shown with labeled example data. The product screen, not a mockup of one.
Give us a single PSPS or evacuation zone. We call every home in it, in their language, and hand you both lists before the wind comes up. All we need is the zone and the contact file for it. If the second list does not change what you do next, you owe us nothing.
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